Last updated: March 2026 | Compliant with UK GDPR and the Data Protection Act 2018
We're committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under UK GDPR. If you have questions, contact our data protection team.
We collect personal data necessary to provide our gaming services and comply with legal obligations. This includes: name and contact information (email, phone, address), date of birth and identity documents for age and identity verification, financial information (payment method details, transaction history), device and technical data (IP address, browser type, device identifiers), and gaming activity (bets placed, games played, session times).
We collect only what we need. We don't sell your personal data to third parties for marketing. Your data is processed under the legal bases of contract performance, legal obligation, and legitimate interests.
Your data is used to: operate your account and deliver gaming services, verify your identity and age as required by law, process deposits and withdrawals, detect and prevent fraud and money laundering, comply with our UKGC licence obligations, personalise your experience and provide relevant bonus offers (with your consent), and improve our services through anonymised analytics.
We use automated decision-making for fraud detection and responsible gambling assessments. You can request a human review of any automated decision that affects you by contacting our support team. The UKGC also requires certain automated checks for player protection.
We share data with: identity verification providers (to confirm your age and identity), payment processors (to handle deposits and withdrawals), the UKGC and other regulators (as legally required), GAMSTOP (for self-exclusion integration), and analytics providers (using anonymised data only).
All our third-party processors operate under strict data processing agreements and comply with UK GDPR. We never sell your personal data to marketing companies.
We retain your account data for 5 years after account closure, as required by anti-money laundering regulations. Financial transaction data is retained for 7 years. Gaming activity logs are retained for 5 years for regulatory compliance.
After retention periods expire, your data is securely deleted or anonymised. You can request earlier deletion of non-legally-required data by contacting our support team, subject to legal and regulatory constraints.
Under UK GDPR, you have the right to: access your personal data (subject access request), correct inaccurate data, delete data (where legally permissible), restrict processing in certain circumstances, data portability (receive your data in machine-readable format), and object to processing based on legitimate interests.
To exercise any right, contact our data protection team at [email protected]. We respond to requests within 30 days. You also have the right to lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk.
We use cookies for: essential site functionality (session management, security), analytics (understanding how players use our site, anonymised), and marketing (with your consent only, to personalise bonus offers).
You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling essential cookies may affect site functionality. Disabling analytics and marketing cookies has no impact on your gaming experience.
For data protection queries: [email protected]. For general support: Zebra Bingo Casino live chat (available 24/7). For ICO complaints: ico.org.uk. This privacy policy is reviewed and updated annually or when material changes occur.
